Carlos Romero holds the position of Help Desk Level 2 Technician with ECC IT Solutions. Prior to joining the ECC IT team, Carlos provided technical support to 3000 endpoints across 200 nonprofit organizations. As a network engineer, he served as final escalation point for Service Desk and Network Engineers, diagnosed and resolved diverse networking hardware and software issues, and provided multi-level call center and online customer support.
Carlos has over 5 years of experience providing onsite and remote technical support and project service delivery. He is well-versed in computer networking and infrastructure maintenance, end user device support, and cloud computing solutions.
Carlos is a graduate of the University of Maryland, Robert H. Smith School of Business.