The Client

Name: [Private]

Industry: Account and Finance

Size: 100 employees

Location: Maryland (2 locations)

Services Performed:
• Managed Services
• Consulting

The Challenge

A regional assurance, tax, and consulting firm outgrew their pay-as-you-go relationship with their IT consultant and needed an industry-specific managed services provider to stabilize, upgrade, and support their IT infrastructure to comply with government regulations, mitigate security risks, reliably support multiple locations, and scale to meet projected growth. Prior to ECC IT’s involvement, the firm’s IT infrastructure had been plagued by many technical challenges, including:

  • Misconfigured, outdated, and unpatched computers, servers, and network devices
  • Improperly implemented (or maintained) industry-specific software
  • No strategy plan to introduce newer technologies designed to help staff work more
    efficiently
  • Network targeted by adware, spam, phishing schemes, and network intrusion attempts
  • Slow and unreliable remote access performance
  • Undocumented, untested, and unmonitored backup and disaster recovery plan

The Solution

ECC IT worked with the firm’s leadership team to fully understand their business objectives and develop a realistic project
plan that would not interfere with busy season or the firm’s ability to perform billable work throughout the year. With the plan
in place, ECC IT stepped into action and:

  • Designed, built, and installed the framework to migrate the client’s on-premise network infrastructure to a new data center
  • Built frameworks to proactively monitor the condition of and automate the patching process of all computers, servers, and
    network devices
  • Facilitated the purchase and installation of new industry-specific audit and tax software
  • Developed an easy-to-follow technology roadmap for the firm’s leadership to purchase and deploy vital equipment
  • Migrated the firm to Microsoft Office 365
  • Deployed enterprise-class antivirus/ransomware prevention frameworks and cloud-based spam-filtering technologies
  • Set up reliable CITRIX and VPN access for all users utilizing two-factor authentication for added security
  • Developed the plans and installed the frameworks for the firm’s backup and disaster recovery solutions

Following their transition to a stable and scalable IT platform, the firm enjoys better network performance, significantly less
downtime, and fewer help desk requests, enabling them to service clients more efficiently and profitably.