IT Help Desk Support Services are an efficient way to troubleshoot problems or provide guidance about products such as computers, electronic equipment or software.
A combination of internal and remote IT help desk support offers immediate full or part-time help desk outsourcing, application support, center or service desk for your own employees or customers.
An internal IT help desk support provides technical assistance to the employees of a company to help them with the use of particular products, systems or services.
A remote IT help desk support provides technical support to the clients of the company (the consumers of the products and services) to help with customer satisfaction and retention.
Both internal and remote IT help desk support services offer multi-technology support and can troubleshoot hardware and software issues, including software installation, upgrades and patch management.
IT Help Desk Support Services can be accessed through multiple channels, including email support, telephone support and live web support. Complete trouble ticket tracking and reporting is provided to keep you informed of each issue.
ECC IT Solutions offers comprehensive outsourced IT help desk support services for your business, empowering you to concentrate on running your business, not your network.
Whether your business requires full- or part-time help desk outsourcing, application support, or a service desk for your own customers, we offer a range of service packages tailored to your business.
Our highly qualified, certified technical staff will meet your internal help desk needs or supply your help desk outsourcing support services without the worry of recruiting, training, and supporting an internal staff.
For more information on how IT Help Desk Support Services can efficiently help your staff or customers through computer hardware and software issues, give us a call or contact us complimentary consultation.